Q: I can’t get the lid open due to the plastic top bit of the bottle always depleting?
A: This can tend to happen to the flexible nature of the plastic. The cap does not need much pressure coming from the top to be turned. Try again but with a softer touch on the cap and attempt turning at the same time.
Q: I have had the product for a while and the colour is starting to change and go transparent, is it still alright to use?
A: The product is still perfectly alright to use. If the product is exposed to too much UV light (outdoors, from the sun) then that is what makes the colour dilution in the product change. The effectiveness of the product does not reduce.